Back in our day, service meant something. You could count on a warm greeting and a willingness to go above and beyond to meet your needs. But now? Forget about it. It’s like everyone is just going through the motions, only doing the absolute minimum required of them if that.
For many businesses, it’s all about efficiency, with no regard for the customer experience. And don’t even get me started on the lack of personal touch – everything feels so automated and impersonal these days. Service just ain’t what it used to be, and I for one am sick of settling for mediocrity. I know Mac agrees. Is it too much to ask for a little care and attention when you’re parting with your hard-earned cash? Apparently so.
On the other hand, it seems that low unemployment rates bring their own set of woes. That’s right folks, when everyone and their grandma has a job, the service industry takes a hit! Why? Simple economics my dear Watson. With more people gainfully employed and spending their hard-earned bucks on consumer goods, companies are forced to raise wages to attract workers. And as we all know (or should know), higher wages lead to increased costs for these companies. And you know what that means…that’s right, skimping on quality service to cut corners!
So next time you’re cursing out the poor waiter who got your order wrong or waiting an hour for your food at a packed restaurant with a skeleton crew don’t blame them entirely – blame the job market too!